We always strive to provide the best service and experience possible for our patients and their whānau. To ensure continuous improvement, Ormiston Hospital has a patient satisfaction policy.

All patients who have provided their email address to Ormiston Hospital will receive an email notification which provides an opportunity to complete an online patient experience survey.

This email is sent to the patient 10-14 days after discharge. If the patient does not complete the survey after a week, they will receive a reminder email.

The patient’s response will remain anonymous unless they provide their contact details. The survey is short and should take around 3-5 minutes to complete.

All returned surveys are viewed by the Quality & Risk Manager and all comments are sent to the appropriate hospital stakeholders for review and action.

Ormiston Hospital also has a complaints policy which ensures we deal with consumer complaints, concerns, and compliments in a way that is simple, fair, efficient, and equitable.

For more information, you can contact our Quality & Risk Manager: Joanne.Bell@Ormistonhospital.co.nz

Other helpful links include:

• The Health and Disability Commissioner (hdc.org.nz)
• Health and Disability Advocacy Service – Nationwide Health and Disability Advocacy Service